Shipping policy

At Gopal Darbar, we carefully pack every order with attention so that your Laddu Gopal shringar products reach you safely and in good condition.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful order confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping/tracking details where available.

2. Delivery Time

Delivery time may vary depending on your location, courier service and other logistical factors.

  • Estimated delivery: 3–7 business days after dispatch.
  • Remote or difficult-to-reach locations may require additional delivery time.
  • Delivery timelines are estimates and are not guaranteed, as delays can occur due to weather, courier issues, festivals, public holidays or other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges will be displayed during the checkout process before you complete your purchase.
  • Any free-shipping offer, if available, will be subject to the terms mentioned on the website or promotional offer.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, wherever tracking is available.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Please make sure that your name, complete address, PIN code, phone number and other contact details are entered correctly while placing your order.

Gopal Darbar is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

6. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur because of:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Festival or seasonal order volumes
  • Transportation delays
  • Incorrect address or contact information
  • Remote-area delivery restrictions
  • Other circumstances beyond our control

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

7. Damaged Package

Please check your package carefully when it arrives.

If the parcel appears damaged, opened or tampered with, we recommend taking clear photographs/videos of the package before opening it and contacting us as soon as possible.

For any damage-related claim, supporting photographs/videos and order details may be required.

8. Wrong or Missing Product

If you receive an incorrect or incomplete order, please contact us promptly with:

  • Your order number
  • Photos of the received product
  • Photos of the packaging
  • A brief description of the issue

Our team will review the issue and assist you according to our applicable return/replacement policy.

9. Undelivered or Returned Orders

If a shipment is returned to us because of an incorrect address, incomplete address, failed delivery attempts, customer unavailability or refusal to accept the package, additional shipping charges may apply if the order needs to be shipped again.

10. Shipping Partner

Orders may be delivered through third-party courier and logistics partners. The courier assigned to an order may vary depending on the delivery location, availability and shipping service.

11. Contact Us

For questions regarding your shipment, delivery status or order, please contact Gopal Darbar through our Contact section and provide your order number for faster assistance.

Gopal Darbar
Divine Essentials for Little Kanha